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1. Who we are

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Fleet Advanced Massage & Bodywork Clinic

5 Street End, Elvetham, Fleet, Hampshire, RG27 8BD

Tel: 07811 446929

Email: rachel@fleetadvancedmassage.co.uk

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2. What this policy covers

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This policy explains how we collect, use and protect your personal information when you contact us, book an appointment or visit the clinic.

 

3. What information we collect

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We may collect:

- Name, address and contact details (phone, email)

- Date of birth

- Medical history and relevant health information

- Appointment history and treatment notes.

 

4. How we collect your information

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We collect information when you:

- Contact us by phone, email or through our website

- Complete consultation or consent forms

- Book or attend appointments

- Join our mailing list or request information

 

5. Why we use your information

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We use your information to:

- Provide safe and appropriate massage and bodywork treatments

- Manage bookings and appointments

- Communicate with you about your care

- Keep records required by law and our professional bodies

- Our lawful bases include:

- Consent

- Contract (providing treatment you have requested)

- Legal obligation

- Legitimate interests (running and protecting our business)

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6. How we store and protect your information

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We keep your information securely in electronic and/or paper records.We take reasonable steps to protect it from loss, misuse or unauthorised access.

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7. How long we keep your information

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We keep treatment records for the period required by law and our professional bodies. After this time, information is securely deleted or destroyed.

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8. Sharing your information

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We do not sell your information.We may share information only when necessary:

- With other health professionals, but only with your consent (except in emergencies or where required by law)

- With service providers who help us run our business (e.g. booking or payment systems), under strict confidentiality

- Where we are legally required to do so

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9. Your rights

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You have the right to:

- Access the personal information we hold about you

- Ask us to correct inaccurate information

- In some cases, ask us to delete or restrict use of your information

- Withdraw consent where we rely on consent. To exercise these rights, contact us using the details above.

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10. Cookies and website use

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Our website may use cookies or similar technologies to help it work properly and to understand how it is used. You can control cookies through your browser settings.

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11. Contact and complaints

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If you have questions or concerns about this policy or how we handle your data, please contact:rachel@fleetadvancedmassage.co.uk.  You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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12. Changes to this policy

 

We may update this policy from time to time. The latest version will always be available on our website.

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Last updated: 21 April 2026